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After-sales service.

Service method

We will provide you with technical support and services conveniently and quickly through three technical service methods.

1. Website Service: You can go to the "Service Support" section to learn about the latest product information and technical documents for the Yibu All-in-one Machine, download trial or upgrade the latest software products and drivers. Or enter our "Online Message" to leave a message, stating your service requirements, and we will reply within 24 hours after receiving your information. If the issue is urgent, we will contact you in real-time to resolve the problem. Or you can send your service requests to us via Email: presale@yibutec.com, and we will reply within 24 hours upon receiving your information. If the issue is urgent, we will contact you in real-time to solve the problem.

2. Corporate Telephone Service: 199527009513 After-sales Service Hotline: 199527009513 You can obtain technical support services by calling our customer service telephone.

Frequently asked questions

Product Selection and Purchase

The Comprehensive Features and Advantages of Yibutec Products:
Does the price include an invoice?
What is the purchasing process?
Can it be used across regions?
Can hundreds of users use it simultaneously?

Installation and Use of the Product

Where is the system installed, and where is the data stored?
- What are the hardware requirements for system installation?
- What are the software requirements for system installation?
- Is the installation simple, and how long does it take to install?
- What settings need to be configured after installation?

Product Upgrades and Services

- How long is the software upgrade cycle? How to obtain upgrades...
- How to upgrade, and will the data be affected after upgrading?
- Is cross-version upgrading supported?
- Is secondary development provided?
- How is the pricing for secondary development calculated?

Information Infrastructure Knowledge

- What is a domain name?
- What is a server?
- How to choose a server?
- What is a local area network (LAN)?
- What is Dynamic DNS?